Last updated: November 06, 2021

Protecting your privacy. Improving your online experience. Your trust is the most important to us.

That’s why we want to be transparent about why we collect information, the information we collect, how we use that information, and the choices you have regarding our use of it. We may also collect, use, and share aggregate or anonymous data that doesn’t identify you.

We collect information to save you time and money, and to make your online experience better.

This Privacy Policy was posted and is effective as of November 06, 2021. However, as our business, the law, or customer needs evolve, we may update this Privacy Policy at any time. By using our website and services, you consent to this Privacy Policy. Our services are provided to U.S. customers, and this Privacy Policy is governed by U.S. legal requirements.

To make accessibility-related requests, please contact us at info@chefbanchan.com.

Why We Collect Your Information

Below are examples of how we collect, use, and share data to help us create a better, safer experience on our website and mobile applications.

To Improve

• Providing products and services that enhance your online experience with us
• Better understanding your use of our products, services, and website
• Determining your satisfaction with our products and services
• Handling customer support cases
• Analyzing the performance of our products, services, and online experience, and looking for ways to make them better

To Communicate

• Providing personalized content and experiences on our website, mobile app, and mail
• Sending product recall notifications to help keep you and your family safe
• Responding to your comments, requests, questions, and applications for career opportunities

To Protect

• Processing payments securely
• Fulfilling orders correctly
• To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity
• Legal compliance for purchase of certain products or where otherwise required by law

Learn More About How We Use Information We Collect

We use the categories of personal information described in “What Personal Information We Collect” to support the following use cases:

• Sending marketing communications such as product discounts and personalized promotions and special offers
• Providing product or service functionality that you have requested (such as online payment, fulfilling subscription services, etc.)
• To communicate with you about orders, purchases, services, and accounts
• Responding to communications you send us
• Assisting you with customer support requests and inquiries
• Developing and distributing new products and services like mobile apps
• Completing e-commerce transactions
• Identifying and preventing fraud or identity theft
• Providing notice of product recalls

How We Collect Your Information

What Personal Information We Collect

Here are the categories of personal information we may collect from you. All categories may not be collected about every individual.

• Unique Personal Identifiers that may include but aren’t limited to your legal name or preferred alias, online identifiers like user account name
• Contact Information such as your email or postal address and phone number
• Payment Information such as credit and debit card numbers
• Behavioral Information such as your purchase and transaction histories, geolocation data, IP address collected from your computers and mobile devices, and information about what you do online, including your interactions with our social media posts
• Call center recordings or monitoring records from our customer contact centers
• Other types of personal information that we may disclose to you prior to the point of first collection

There’s also some personal information that you voluntarily share with us. This includes information used to create an account on our website, or where required by law. For example:

• Name, address, phone number, and email address
• Payment information
• Communication and shopping preferences
• An encrypted version of your password

Children’s Privacy

Our website is for a general audience and isn’t geared toward children. We don’t knowingly collect personal information from children under the age of 16 without prior consent of a parent or guardian.

Sources of Personal Information

We collect some information when you visit our website or use our mobile app, or when you use our online services or view our online advertisements. The information we may collect falls into three different main categories: (1) information you give us; (2) information we collect from you automatically; and (3) information we collect from other sources. These other sources may be service providers, data brokers, consumer research firms, publicly available sources, or other third parties with whom you interact or do business. For example, if you choose to associate your social media identity with Banchan365, the site may provide us with certain information from your social media account as permitted by your account settings.

Associating Personal Information from Multiple Sources

We may collect this information and link it to other information we already know about you. For example, when you’re logged in to our website or use our mobile app, we may link the device IDs or types to your account to understand your online activity so we can provide a better experience.

This includes pages you visit on our website, items you add to your online shopping list, coupons you download and redeem from us, and purchase information. In addition, we may collect information when you use our mobile app, including device location (if you choose to turn this feature on).

Cookies, Web Beacons, and Other Technologies

When you visit our website, access our mobile app, or open one of our emails, we may automatically collect information about you using device identifiers, cookies, and other technologies, including:

• Internet Protocol address and referring website address
• Unique device or user ID
• System and browser type
• Content and pages you access on our website or mobile app
• Dates, times, and locations when actions take place

How We Protect Your Information

Security

We implement and maintain reasonable security practices and procedures appropriate to the nature of the information we maintain, including appropriate technical and administrative procedures to prevent loss, misuse, or alteration of your information online and offline. We also comply with payment card industry data security standards for the processing of credit and debit card transactions. Only our associates who need the information to perform a specific job are granted permission to access to our customers’ data. Associates who violate customer privacy safeguards are subject to disciplinary action, including termination.

It is your responsibility to select a strong password, not reuse or share your password, and alert us if you have any concerns about unauthorized use of your account. We encourage you to use complex passwords and to change them regularly.

Retention of Personal Information

We store personal information we’ve collected from or about you:

• Where you’ve created an account on our website or our mobile app; and
• As long as required by law or as needed to enable us to exercise our rights and perform our obligations under our applicable terms of service, including this Privacy Policy; and
• Long enough to enable us to contact you with recalls and other safety-related information that relates to products you’ve bought from us